Customer Experience Representative B2C - UK

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Customer Experience Representative B2C - UK

The Customer Experience B2C team aims to offer the best in class customer experience on all touch points. Whether you’re handling online orders, chatting with a potential customer or helping someone solve an issue with their product you will go the extra mile to ensure a positive experience. With your excellent product knowledge, fast and accurate administration skills pro-active attitude you will help every customer with a smile.

Together with the rest of the Customer Experience team the employee will represent the positive, playful, inspiring and involved brand values.

Would you like to strengthen our dynamic team with your talent, knowledge and creativity to ensure that we will conquer the world with Joolz?


Job Details:

  • Job title: Customer Experience Representative B2C - UK
  • Location: Amsterdam HQ
  • Department: Marketing
  • Position: Full-time/fixed term contract


The following tasks are under his / her responsibility:

  • Customer service via telephone, e-mail, chat and social media
  • Handeling of online orders, service requests and returns
  • Ensuring sufficient stock levels for online sales orders
  • Having excellent knowledge of all Joolz products and keeping this up to date
  • Keeping close contact with the (online) marketing team and ensuring a smooth follow up of special online offers, product introductions etc


Knowledge and experience:

  • MBO business or similar;
  • Excellent oral and writing skills in English (native) and sufficient oral and writing skills in Dutch. Additional languages are a pre.
  • Minimum of 1 year experience in a similar function

Personal characteristics:

  •  Flexible;
  •  Proactive;
  • Motivated;
  • Strong communication skills;
  • Service minded;
  • Enthusiastic;
  • Customer-oriented;
  • Stress resistant;
  • Well organized;
  • Solution-oriented;
  • Attention to detail.
  • Confident
  • Patient

We offer

  • A dynamic and challenging international work environment, at a young and fast growing Dutch company with an inspiring and unique head quarter at the business hotspot in Amsterdam North
  • A competitive salary and the possibility for a bonus based on your performance
  • 25 vacation days
  • Development opportunities in the form of in-company training and education / training that fit your personal ambitions
  • A freshly made lunch daily by our own cook
  • An in-house gym with personal training sessions
  • Under the slogan "work hard, play hard" every Friday afternoon a closing drink to "unwind" with your colleagues after a hard working week